Chromebook Repairs

Chromebooks at LVS


If Your Chromebook...


If your Chromebook is not functioning properly or is physically damaged, please:

  1. Notify the LVS Technology Department via calling 239.337.8178 to see if you can get assistance.
  2. If broken parts (like the screen is broken, keys will not stay on, the case is opened and will not close, etc), then please take the device to the LVS offices located at the LCSD main building located at 2855 Colonial Boulevard, Fort Myers, FL 33966 at the EAST entrance for LVS.
  3. Remember that you and your family are still responsible for the device's needed repairs or replacement costs. We may simply exchange your broken device with a working device, however you will be assessed the needed costs associated with repairs, replacement of missing accessories, as well as the newly acquired exchanged device and accessories. This includes hotspot devices, chargers for them, id cards, and the box (when provided). Lost or Stolen

The student and respective family are responsible for the security and care of your district-issued Chromebook. You will be responsible to reimburse the school/LCSD $357.25 for a lost or stolen Chromebook and/or any of the accessories provided for student use in learning. There is also a hotspot device that allows for Internet service in locations where such service is not available. The hotspot device is a special and separate device that has a cost associated with it, as well. The same responsibilities by student and families apply to this device.

Lost/Stolen Device Procedure:

  1. Report the missing device to the LVS offices at 239.337.8178 immediately.
  2. Please visit the LVS offices located at the LCSD main building located at 2855 Colonial Boulevard, Fort Myers, FL 33966 at the EAST entrance for LVS in order to obtain a replacement device.
  3. We will ask you to please login with your district account and allow the apps and data to synchronize to the replacement device and to ensure that all work as expected.
  4. LVS will later contact you via email, phone, text, and/or other communication to arrange for you to pay for the lost/stolen device and/or any accessories; this would also include hotspot if also lost. (please see costs below)

Costs of Replacements

The Technology Department of LVS is responsible for the proper support of acceptable use of all district-owned and LVS issued student-assigned components of the complete Chromebook Package (CBP). The listed components of the CBP are the current costs and are considered "replacement fees" for each of the items listed below at the following rates [current costs per LCSD policies regarding the components listed]:

  1. Chromebook (with LCSD badging/etching/labeling) - $300.75
  2. OEM Power Supply - $38.50
  3. Brand name Sleeve/Case - $18.00
  4. Hotspot (with charger, card, and proper labeling) - $85.00

If any of the items are physically damaged, you will be assessed the appropriate replacement fee(s) if such repairs cannot be successfully completed at the repair location within the district building; and are not covered by existing warranties (by the manufacturer - which typically includes only device malfunctions not caused by user actions).
Please remember that there are many "user accidents" which may not covered by any of the warranties. The proper repair location representatives and technicians will assess and, if required, will complete repairs and provide to LVS the appropriate costs associated with such repair(s) --- those repair costs will then be notated in the student's account for payment from the student/family. For more details about any possible replacement or repair assessments that you may have on your student's account, please contact the LVS offices either by email at [email protected] or by phone at 239.337.8178. One of the LVS technology specialists will review your account with you as needed per your request.

**General and "normal wear and tear" of devices are not considered malicious nor intentional damage and, thus, may not have any repair fees associated with them. Accidental damages that require specialized attention and part(s) replacements may, however, be charged to the student account. LCSD and LVS will make notify families about any assessed fees associated with repair or replacement costs as the need arises.

Further note that any and all repair/replacement fees must be paid prior to that student's graduation year. Please make arrangements to verify that the student's account is cleared of all fees prior to graduation.


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